1. Introduction
Welcome to Eden Resort, located in the heart of Kajiado, Kenya. We are committed to protecting your privacy and personal information while providing a sustainable, nature-centered experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort, use our services, or interact with us online.
Please read this policy carefully. By booking a stay or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information for various purposes to provide and improve our services to you:
2.1 Personal Information
When you make a booking or interact with us, we may collect:
- Full name and contact details (email address, phone number)
- Identification documents (passport or national ID number for check-in compliance)
- Payment information (credit card details, billing address)
- Demographic information (nationality, age if required for special rates)
2.2 Stay Information
During your stay, we may collect:
- Booking history and preferences
- Dietary requirements or health preferences (e.g., allergies)
- Guest feedback and reviews
- Activity participation and preferences
2.3 Technical Data
When you use our website or Wi-Fi, we may collect:
- Device information (type, operating system, browser)
- IP address and approximate location
- Usage data (pages visited, time spent, links clicked)
- Cookies and similar tracking technologies
2.4 Sustainability Feedback
As part of our commitment to eco-tourism, we may collect:
- Feedback on your eco-experience
- Suggestions for improving our sustainability practices
- Participation in environmental initiatives
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our services - Confirming and managing your reservations, processing payments, and ensuring a seamless stay
- To personalize your experience - Offering tailored eco-tours, dietary accommodations, and activity recommendations
- To communicate with you - Sending booking confirmations, important updates, and responding to your inquiries
- For compliance and safety - Meeting legal obligations, health & safety guidelines, and government requirements
- For marketing and promotions - Sending information about special offers, sustainability news, and resort updates (only with your consent)
- To improve our services - Analyzing feedback to enhance our eco-friendly offerings and guest experience
4. Data Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
4.1 With Service Providers
We may share information with trusted third parties who assist us in operating our resort, such as:
- Payment processors to handle transactions
- Tour operators for arranging activities
- Transportation providers for transfers
- IT service providers for maintaining our systems
These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
4.2 For Legal Compliance
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect the rights, property, or safety of Eden Resort, our guests, or others
- Prevent or investigate possible wrongdoing in connection with our services
- Address medical emergencies or health safety concerns
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and vulnerability testing
- Limited access to personal information on a need-to-know basis
- Secure storage facilities for physical records
- Employee training on data protection and privacy
Important: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request a copy of your data in a portable format
6.2 Deletion and Restriction
You may request:
- Deletion of your personal information, subject to legal obligations
- Restriction of processing of your information in certain circumstances
- Withdrawal of consent where processing is based on consent
6.3 Marketing Preferences
You can:
- Opt-out of receiving marketing communications at any time
- Update your communication preferences
- Request removal from our marketing lists
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days, in accordance with applicable laws.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use cookies for:
- Remembering your preferences and settings
- Understanding how you use our website
- Improving website performance and functionality
- Providing relevant content and advertisements
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.
9. Updates to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
We will also provide notice at the front desk and may notify you via email if the changes are significant. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Eden Resort - Privacy Office
For privacy-related inquiries, please include "Privacy Request" in the subject line of your email.